Ana
10/10
Portugal 🇵🇹
Pros: The pool is very clean and nice, the garden is very nice, food was good and the staff was very friendly. Very good place for families with kids
Quinn
8/10
United Kingdom 🇬🇧
Very relaxing with fantastic staff
Pros: Beautiful gardens, fabulous waiter who was very attentive to our needs Very quiet
Cons: Beds were a little uncomfortable and the breakfast was unvaried
Ben
9/10
United Kingdom 🇬🇧
Great to revisit this Ourika Valley area of Morocco that's close both to Marrakech & Atlas Mountains
Pros: Visited out of season and there was a good variety of room types, with even the most basic option on offer being perfectly comfortable and with a large bathroom. I was on the sofa-bed and had no trouble sleeping. The surrounding gardens are very well-looked after and picturesque. Breakfast was traditional, Moroccan, filling fare. Although predominantly Francophone, the staff were mostly very friendly and willing to assist with any element of our stay. In particular, the young man on duty at the restaurant from morning times onwards was polite, friendly and attentive. Check-out was fairly simple/fast as we'd found that it was the management preference for us to pay for any extras on the day. The location was good for local markets, mountain views and the many nearby garden/nursery businesses. Although not present personally for our stay, the manager (Saida) had assisted in advance by email; providing hire car firm and other useful information.
Cons: We have no complaints but would simply observe that, maybe for guests trying to reduce their carbohydrates intake, it would have been nice for a free exchange of the breakfast bread/cake items for (say) an omelette. And complimentary coffee top-ups would also have been appreciated. However, to be fair, I don't think the serving staff had that kind of discretion and, understandably, would have been following the managerial direction received by them during our stay. Another time I might consider asking about these things in advance of arrival, as I did regarding the car hire info which WAS very usefully supplied.
Sabine
8/10
New Zealand 🇳🇿
Amazing place, st the start of the Ourika valley road. It’s another 45 min drive to the start of the
Pros: Food was amazing, very friendly staff. They let us use the pool outside of check out time. The place was well kept and clean, with beautiful gardens.
Cons: We booked a family suit on bookings.com which stated 1 double bed, and 3 single beds. We ended up in a room with one double bed and a sofa bed. The sofa bed was rock hard, so not very comfortable.
Yoann
10/10
Luxembourg 🇱🇺
Heaven
Pros: Heaven on earth. Amazing gardens, rooms, food, staff. We really enjoyed our stay and are already thinking about going back at the end of our holidays. Best couscous since we are in Maroc by far! Superbe pool, especially the one for the kids. You must go!
Cons: Leaving 😔
Dariusz
9/10
United Kingdom 🇬🇧
Fantastic place for family stay
Pros: This place is located about 45min drive from Marrakesh, so you either need a car or taxi to get there. It surrounded by beautiful gardens, has 3 pools with plenty of seating area next to them. We had a family room with double bed and extra sleeping spaces on the sofas. Sleeping was comfortable. Breakfast was included in the price and very tasty. There was also the option to order a dinner. The WIFI worked just fine. Our room, bathroom and all communal spaces were very clean and we had cleaner coming every day. If you don't speak local language or French be ready for a challenge :)
Cons: Pillows where a a little bit too firm. Many dishes from dinner menu weren't available (might be because of Ramadan?). Smart TV did not want to play Netflix, only YouTube was working.